CANNOT LOGIN TO THE ADMIN PAGE!!!
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I am doing some marketing consulting for a new client. She has provided me with credentials several times which are not working for the WP admin login page. When I am prompted to enter the email associated with the webpage, the password does not work. I cannot send a new link to set a new password because I don’t have access to the account. I need to get to work on cleaning up her site but CANNOT log in and she hasn’t been able to guide me. I need help!!
The blog I need help with is: (visible only to logged in users)
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Hi changinghomesbysue,
That does sound like a frustrating situation for you and your client. Can you give us the link to the site you are trying to log into?
If your client is an admin user of the site you could send her this link: https://en.wordpress.com/wp-login.php?action=lostpassword where she can enter her username or her email address (the email her account should be set up with). Then when she receives the email from WordPress.com with the “Reset Password” option she can follow the steps there and set up a new password for her account.
You can find out more about it in the Account Recovery guide: https://en.support.wordpress.com/account-recovery/.
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It’s also of note that changinghomesbysue.com isn’t hosted at WordPress.com. If that’s the site you’re trying to reach, you’ll need to use changinghomesbysue.com/wp-admin and provided credentials to get logged in. WordPress.com hosting does not host that website, and the login will be different than to this account.
Here’s a bit about the differences- https://en.support.wordpress.com/com-vs-org/
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