Cannot login to wordpress manager for my website

  • Unknown's avatar
    shootshumin · Member ·

    Hi! I recently created a subdomain to replace the main domain of my website. The site was successfully migrated over but now I could not login to my wordpress account. Follow the steps to change password in ‘database’ under cpanel, but still can’t. I also can’t request new password cos its says ‘This page could not be found! We are sorry. But the page you are looking for is not available. Perhaps you can try a new search.’. Maybe you can help me out? Thanks.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    manisharaut2019 · Member ·

    Hi there,

    I am tagging this thread modlook, for staff intervention to resolve issue.

    Thanks.

  • kokkieh · Staff ·

    Hi there,

    The site you’re speaking of is not hosted on WordPress.com, as we don’t have cPanel, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

    You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

    For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.

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