Cannot make my WordPress site live

• 

  robertsontara9 · Member · May 3, 2023 at 2:52 pm

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  Hi there, my site has never been live but I have been paying for it annually. Im not a web designer so I wanted a simple hosting site that’s user friendly. When I login to the credentials sent by wordpress it goes to an error page. Please help me get my site live.

  Your new WordPress site has been successfully set up at:

  https://thefoxandthefairy.ca/wordpress_J

  You can log in to the administrator account with the following information:

  Username: tara_p993ybio
  Password: The password you chose during installation.
  Log in here: https://thefoxandthefairy.ca/wordpress_J/wp-login.php

  We hope you enjoy your new site. Thanks!

  –The WordPress Team
  https://wordpress.org/

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · May 4, 2023 at 1:30 pm

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  Hi there!

  Just to clarify things, there are three different versions of “WordPress” that you should be aware of:

  1. The free, open-source WordPress software which powers your website.
  2. WordPress.org, the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software and with whom you’re contacting now.

  As your website is not hosted with us, there are certain limitations to the help and advice we can offer. However, I can provide some guidance to help you resolve the issue.

  I suggest contacting your hosting provider, Webnames.ca, for assistance. Since they host your website’s files, they have the necessary access and expertise to help you regain access to your site.

  If you encounter any further difficulties, you can seek guidance from the WordPress community through this forum:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope this information is helpful to you.