Cannot manage comments…anymore

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  fredju · Member · Feb 12, 2021 at 1:20 pm

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  I suddenly found that I am not able to moderate comments posted on my WP blog. Strange, as I am the administrator. All the action buttons (Approve, Remove, SPam,…) are all disabled. How did this occur and how do I enable them?

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  supernovia · Staff · Feb 12, 2021 at 9:39 pm

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  Hi there — could you confirm which site you’re having trouble with? I’m wondering if it’s under another username.

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  pandosme · Member · Feb 17, 2021 at 9:57 pm

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  The site is acapshare.wordpress.com. It is very odd. None of my admin accounts are able to manage the posts. Actions are either not visabel or disabled.

  When I look closer it seems like I am not admin as other management actions are either gone or disabled.

  Is there a way to see if my account has been compromised? If compromised, how would I restore it to take control?

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  staff-blorbo · Staff · Feb 17, 2021 at 10:51 pm

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  Both accounts you’ve replied as here are only listed as Authors on the site: https://wordpress.com/support/user-roles/#author

  If you want additional actions, you’ll need to ask one of the two Administrators on the site to promote your account(s).

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  supernovia · Staff · Feb 17, 2021 at 10:51 pm

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  The account you’re logged into currently is just an author, so you would only be able to manage comments on your own posts:
  https://wordpress.com/support/user-roles/#author

  And the fredju username doesn’t have sufficient permissions either. Do you also have access to the other accounts, or is there a chance the site owner changed permissions?

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  acapshare · Member · Mar 1, 2021 at 6:56 am

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  Thank you. As i do not access my WP management that frequently I had forgot that I had an account with admin privileges. This resolved my case. Once again, thank you for the support.