Cannot open files to upload media

• 

  mygirlfriday805 · Member · Mar 29, 2017 at 8:24 pm

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  Hello,

  I’m having trouble with my wordpress site.
  I’m not able to upload files to media folder. I click ‘select’ and nothing happens.

  This is a brand new site, and I haven’t been able to do anything with it yet.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 29, 2017 at 8:27 pm

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  nelleezcarpetandaircare.com is hosted by CyrusOne
  Name Servers:
  ns130.ehosts.com
  ns129.ehosts.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Support for your site is at http://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.