Cannot open website

  • Unknown's avatar
    seannarron962db03d809 · Member ·

    Hello! This is Sean. My website gives me an error when I open it. Can you solve this for me? Thanks in advancee.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hello Sean,

    While your site is connected to this WordPress.com account through the Jetpack plugin, your site isn’t hosted with us, but using the open source WordPress.org software at another hosting provider. So unfortunately we have no direct control over your site, and no information about the specific error you’re seeing. In fact, it appears the Jetpack connection itself is broken at the moment, likely because of the same thing that’s breaking your site, so right now we have no access to your site from our end either.

    As it appears to be related to your theme, you can try contacting support for the specific theme you have installed on that site.

    Otherwise, please ask the WordPress.org community for advice in their forums at https://wordpress.org/support/forums/

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