Cannot pay

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  u0999407 · Member · Oct 6, 2022 at 4:10 pm

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  Hello! Could you please help me to understand why I am not able to pay for the plan? It shows two different messages. 1) the card is incorrect 2)card is declined

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Oct 6, 2022 at 4:43 pm

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  Hi there!

  Those error messages are coming from your bank. You would need to contact them to see why you’re not able to process the payment on the upgrade you want to purchase. Since the errors are from your bank, there’s nothing we can do on our end to change that so reach out to your bank or credit card provider and they can clear that up.

  If you still have trouble, let us know!

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  u0999407 · Member · Oct 6, 2022 at 5:07 pm

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  Hello. Yes, there is a bigger issue I believe. I tried to pay from 4 different banks and non of them allowed the payment. Could you suggest if the problem might be that the banks are Russian? Thanks in advance

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  supernovia · Staff · Oct 6, 2022 at 11:29 pm

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  Hi @u0999407, I wonder if there’s an issue with the browser, since the attempts we see all appear to be from the same card. Could you try the other card with a different browser?