Cannot play video files

  • Unknown's avatar
    tomonwpcom · Member ·

    I have a Premium site and cannot play any newly uploaded mp4 video files using Videopress. Instead, the following message is shown ‘Please wait. We are converting this video.’ If I wait (not so patiently) for this to complete the video still will not play. I don’t understand why the MP4 file is being converted or what it is being converted to. Note: existing video displays fine. Only newly uploaded media has this problem. FYI: I have Flash disabled – too much of a security risk.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    dave2swords · Member ·

    Hi there!
    My wife owned a chiropractic clinic in Aiken for many years. Small world huh? Anyhow, from:
    https://en.support.wordpress.com/videopress/

    Note: You may see a message saying “Your video is being processed”. Behind the scenes VideoPress is creating new video files based on your upload for maximum compatibility with popular forms of playback. We also duplicate your video across our many data centers for maximum availability and accessibility.

    and

    How big of a file can I upload?

    We’ve had good success with file sizes up to 1 GB. You can try file sizes up to 1.4 GB, but your experience may vary. Remember, uploading big files can take a long time!

    and from:
    https://en.support.wordpress.com/browser-issues/

    More Troubleshooting
    If you are still having trouble, here are a few more things you can try:
    Upgrade your browser and Flash Player to the latest version available.

    So a delay is to be expected, especially with larger files. Since you have flash disabled, that may be contributing to the cause. Maybe try enabling Flash for the duration of the processing then turn it back on?

    best,
    dave

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