Cannot Publish

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  chokjevon · Member · Jul 6, 2023 at 6:45 pm

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  hello,

  I have been active using your app publishing my articles for a long while (about three years from 2016-19). But I became inactive for the past two years. When I have decided to be active again, I wrote an article with everything set to be published, the publish button was not ready for me to press for publishing. Could you please instruct me what is the possible problem? I have looked around in solving this problem but not able to find solution. Thanks.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Jul 7, 2023 at 10:22 am

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  Hi there!

  Sorry to hear that you were having trouble. Could you help me with the following so that we can troubleshoot the issue?

  1. Are you using the WordPress app?
  2. If yes, which platform are you using the app on? Android? iOS? Windows?
  3. If you were only trying via the app, can you use a web browser to log into your account and see if publishing works?
  4. If the issue was already on the web, can you try clearing your browser cache or using a different browser to see if that helps? Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Thanks!

• 

  chokjevon · Member · Jul 7, 2023 at 11:13 pm

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  Dear Asajib,

  Thank you for your help. Your suggestion of trying a different browser really works. Thank you so much!

  Asriel