Cannot purchase

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  agharios · Member · Apr 8, 2021 at 8:30 am

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  hello, I cannot purchase a plan why ?

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  a18s · Member · Apr 8, 2021 at 9:56 am

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  Hi there,

  Which step is the process getting stuck at? Could you describe further or share the address shown in your browser?

  You are trying to complete the process with the same username:
  agharios
  correct?

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  andreagharios · Member · Apr 8, 2021 at 10:05 am

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  Yes with the same user name. When I want to map my domain and go to the purchasing process, adding all the details and submitting the error appears.
  Don’t know if it’s because of the domain or what

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  a18s · Member · Apr 8, 2021 at 11:07 am

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  @andreagharios Hi again,

  I’ve tagged your post so staff members can see it. Kindly wait until a Happiness Engineer will get in touch with you.

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  andreagharios · Member · Apr 8, 2021 at 11:10 am

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  deal thank you

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  staff-doublebassd · Staff · Apr 8, 2021 at 12:58 pm

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  Hi there,

  I checked your account and your ability to purchase upgrades has indeed been disabled and you should’ve received a notification in your dashboard in regards to this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff and they will address this issue with you.

  Thanks,