Cannot reach current site
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I apparently have an old blog called ihaveanidea which won’t allow me to access the dashboard for my current blog Cotton and Smoke. I’ve been charged for a new subscription, but can’t access the active blog. Help
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Is there any way to reach an actual living breathing person? My account keeps renewing even though I haven’ been able to login since 2021. I can’t even get to account recovery because the site I can reach is not the site that I need help with–cottonandsmoke.com.
I have not been able to login to this site because it will only link to ihaveanidea (2009) and says that I have another account–yes, but I can’t access it. Account recovery doesn’t work because I can’t find any of the authorization information in my email since 2009. I do not want to be charged for this. On 04/11/2023, my Visa was charged $70. I have been trying to access this account for over 2 years. I want a refund of the recent charge. I want all websites canceled. I’ve canceled Bluehost renewable domain. It will no longer be available after May 2023.Correct account: Unknown
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Hi there,
I do not see any upgrades under your @janeellensmith WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.
We are not able to locate sites based on their title alone but if you can share the URL of the site you are trying to access we are happy to take a closer look. Thanks!
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@janeellensmith I found your other thread and merged it into this one.
There is an upgrade for cottonandsmoke.com here at WordPress.com, but it is under a different WordPress.com user account than the one you’re currently logged into, so we’re limited in what we can help with here. However, there has not been a new charge under that account since 2022-05-07, so I’m not sure that is the correct account if you just had a new charge in April 2023.
However, there is a solution for you. To get started, could you please provide us with the charge details at https://wpchrg.wordpress.com/ ? This will help us to identify the transaction and provide you with the assistance you need.
To find the transaction ID, you can check your bank statement for a charge with WordPress followed by a ten-digit letter/number code.
For example: WordPress XXXXXXXXXX.
If you only see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.
If the charge on your bank statement doesn’t match this format, it’s possible that the charge wasn’t made on WordPress.com.
I hope this information helps you out! Let me know if you have any further questions or concerns.
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I forgot to add that the plan under that other account is still set to auto-renew in May, so you should establish ownership of that account before that would renew on or around May 6, 2023 – the transaction you would need would be from May 2022.
Hope that helps!
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