Cannot receive email hosted by blue host despite DNS editing

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  lynnmcmorris · Member · Jun 28, 2014 at 9:49 pm

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  email setup. I have email through bluehost. I have entered the correct settings as obtained from bluehost but I still cannot receive email, though I can send it. Bluehost support verified everything has been entered correctly but also said they were not familiar with your DNS editor so I needed to contact you to verify.
  I am using a custom domain, neverquitneverforget.org.

  The blog I need help with is: (visible only to logged in users)

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  diegoe · Member · Jun 28, 2014 at 11:53 pm

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  Hey there.

  I noticed a typo in your DNS Records. You did not have an “MX Record” for neverquitneverforget.org, rather, it was only for mail.neverquitneverforget.org.

  I know the difference is subtle, but DNS is a tricky subject ;-).

  Anyway, I fixed that and you now have an MX Record for neverquitneverforget.org.
  The change should take effect in about an hour or two, and you should start receiving emails if everything is right on your Bluehost email hosting.

  Let me know if this is still not working in a few hours.

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  lynnmcmorris · Member · Jun 28, 2014 at 11:57 pm

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  Thanks. Will check in a couple hours and see how this works. This is a charity site and I’m afraid I’m costing them donations by not having this worked out. Thanks so much for your help, dlegoe.

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  diegoe · Member · Jun 29, 2014 at 12:01 am

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  No problem. Let me know in a few hours if it’s all good!

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  lynnmcmorris · Member · Jun 29, 2014 at 4:40 am

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  Still unable to receive email. Thanks in advance for your help.

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  diegoe · Member · Jun 29, 2014 at 5:14 am

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  Hi there.

  It seems we are having trouble with our Domain Names provider. Every DNS update we have done since Friday is “queued” for some unspecified reason.

  Our engineers are taking a look at this, but it will probably take at least until Monday for it to get fixed.

  The changes will take effect when the queue is processed, in theory, but I’ll let you know what’s going on as soon as there’s any news.

  Sorry for the inconvenience :-/.

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  eurello · Staff · Jun 30, 2014 at 4:37 pm

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  Hi there,

  This has been resolved. Can you please try once more now, and let me know if you still have any problems?

  Thanks for your patience with this. :)

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  lynnmcmorris · Member · Jul 1, 2014 at 2:43 am

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  I just tried it. Still not receiving.

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  spencerwberry · Member · Jul 1, 2014 at 4:03 pm

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  Lynn,
  I saw an issue with your DNS records, likely because the last update didn’t go through. I corrected the issue. As long as your CNAME mail record is correct, delivery should begin shortly.

  Can you test again in an hour or so and let me know if you still have trouble?

  Thanks.