Cannot recover my account – Transaction and receipt IDs are not working
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Hello! I recently realized that I’ve forgotten the email address associated with one of our company’s WordPress sites. However, I do have a transaction ID and a receipt ID since we have access to incoming invoices.
Each time I try to recover the account by providing these IDs, I receive an error message stating: “The receipt does not appear to be valid.” I’ve double-checked and entered the IDs correctly, but the issue persists.
Unfortunately, I don’t have two-factor authentication enabled, nor do I have an activation URL or key.
Is there any way I can recover the account using the information I do have? I’d appreciate any guidance you can provide.
Thank you!
The blog I need help with is: (visible only to logged in users)
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This involves staff help. I have tagged this thread for staff attention, and I think they will be in touch over email because of the sensitive nature of this discussion.
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Hi there, hopefully you’ve gotten an email, but if not, could you provide some more information.
Is eq-elipse.com the site in question? If not, please mention the relevant site URL so we can make sure that you are inquiring in the correct place. Thanks.
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I had this issue recently when I tried to recover an account. I kept trying and realised I was entering the reference instead of the transaction ID. It said “WORDPRESS” and then the transaction ID. I hope it helps.
https://wordpress.com/support/billing-history/#retrieve-a-transaction-id
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Hi there!
If you’re having trouble entering the transaction ID on the account recovery form, please email it to us at passwordhelp@wordpress.com. We’ll be happy to assist you via email.
Thanks!
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Hi there,
I have sent you an email regarding this issue. Please keep an eye on your inbox!
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