Cannot renew

• 

  christophholubar · Member · May 12, 2015 at 2:15 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I am unable to renew our subscription for another year.
  If I click on the URL displayed on my Blogs backend or the link from your information E-Mail your page says ‘Page does not exist’.

  If I go to my account directly and go to plan or upgrade plan, I am also unable to make any selection.
  The blog expires tomorrow, so please help.

  The blog I need help with is: (visible only to logged in users)

• 

  pmciano · Member · May 12, 2015 at 3:16 pm

  • Copy link

  @christophholubar

  You cannot renew this Upgrade because your user account, christophholubar, doesn’t own it.

  Please have the correct WordPress.com user renew the Upgrades in question here:

  https://simplesmsat.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Let us know if you have any more questions.