Cannot Renew an Expired Domain

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  carlycomelately · Member · Feb 9, 2017 at 11:33 pm

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  Hi! I just saw my domain has expired last month, but it is not letting me renew from my Manage Purchases page. The only option is “remove”

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Feb 10, 2017 at 3:17 pm

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  HI there,

  Your domain expired 42 days ago and is about to go into redemption with our registrar. Renewing the domain at this late stage carries and additional fee of $80.

  Let me know if you agree to that fee and I can send you a payment link to pay for the domain’s renewal.

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  carlycomelately · Member · Feb 10, 2017 at 5:40 pm

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  I agree! Thank you!

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  kokkieh · Staff · Feb 10, 2017 at 5:47 pm

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  Thanks for confirming. I’ve sent you a payment link via email. I’ll be notified when we receive your payment, and then I can get your domain restored for you.

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  kokkieh · Staff · Feb 13, 2017 at 7:28 am

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  We’ve received your payment and your domain has been reactivated. It’s showing your site again, but if it doesn’t please try clearing your browser cache and it should update on your end as well.

  Please let me know if I can help with anything else.