Cannot renew Custom Design
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I’m getting reminders that the Custom Design add-on for my site (marcelscafe.wordpress.com / caffeinenights.net) is due to expire shortly, but the My Upgrades page does not give me the option to renew. I can’t find anywhere to renew. Can you please help. Thanks.
The blog I need help with is: (visible only to logged in users)
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ETA – I’ve checked various help pages and they all refer to the little cog icon to make changes – but this isn’t showing on My Upgrades page.
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Hello there!
Here is a link to the renewal page:
https://marcelscafe.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgradesI hope this helps! If you have any other concerns, drop me a note. Thanks much!
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Hello again — I should also add that Marcel made the original purchase, and therefore is the user that must renew the upgrade.
Thank you :)
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That’s great Robyn – thank you! I was going to the right page, but I was logged in on my main admin user name of Anouk, instead of the ‘founder’ member user name of Marcel, which the name I set the blog up under. It’s weird that I could renew the Custom Design bolt-on from my admin user, as it allowed me to renew the site name hosting under that account. Ah well – it’s all done for another year now. Thanks again for your help! :)
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Oops – typo above – I meant to say – I couldn’t renew the Custom Design bolt-on, but could renew the site hosting (just to clarify).
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Hey there, Anouk,
I am so glad you were able to renew under the other user name. That’s great.
If I can help with anything else, please let me know. Otherwise, happy 2015 in Second Life and WordPress.com!
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