Cannot Renew Domain

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  alexsullivanny · Member · Jan 31, 2023 at 4:42 pm

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  Hello, it looks like our domain expired and it will not allow me to renew it.
  Can you assist?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  tistein · Member · Jan 31, 2023 at 4:53 pm

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  The domain in question is shootoutforsoldiers.com

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  alexsullivanny · Member · Jan 31, 2023 at 4:53 pm

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  The domain in question is shootoutforsoldiers.com

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  alexsullivanny · Member · Jan 31, 2023 at 5:15 pm

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  I believe my domain expired, payment settings got mixed up.

  I do not have an option for renewal or even see my domain anymore.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

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  supernovia · Staff · Jan 31, 2023 at 8:43 pm

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  Hey folks, @tistein I can see this domain was under your account, but it expired some time ago and is now going through the domain redemption process. We’ll send an invoice for the redemption fee.

  Please know this is very time sensitive; you’ll want to take care of the fee as soon as possible so we can help you get the name back before it’s lost permanently. I’ve just sent an invoice your way, and we’ll work on the next steps as soon as it’s paid.

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  tistein · Member · Jan 31, 2023 at 8:46 pm

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  Hi @supernovia Just submitted the payment

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  supernovia · Staff · Jan 31, 2023 at 10:40 pm

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  Thank you! We’re reaching out to the registrar. I’m also going to find your open threads and merge them together, then we’ll update you when we hear back.

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  supernovia · Staff · Jan 31, 2023 at 10:46 pm

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  Threads merged; you have a private ticket open too, so we’ll follow up with you there as soon as we hear back from the registrar. Cheers!