Cannot renew domain forwarding

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  thebangkoker · Member · Feb 24, 2016 at 6:20 am

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  I’ve just tried to renew my domain forwarding (which expired 2 days ago) but receive the message “This subscription was originally purchased by another user. Please ask the subscription owner to renew the subscription.” I have tried both users linked to the account but neither will allow me to renew. What can I do?

  The blog I need help with is: (visible only to logged in users)

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  crazywickedawesome · Member · Feb 24, 2016 at 7:31 am

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  You can try double checking you don’t have any other users and verify which user owns the site here
  https://wordpress.com/people/team

  Premium services must be renewed by the user that owns the site.

  I hope that helps you out.

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  thebangkoker · Member · Feb 24, 2016 at 9:34 am

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  Hi,

  Thanks for the reply. The link https://wordpress.com/people/team takes me to a page where I first select the site. When I select the site it shows 2 users, I’ve tried both of them but neither is allowing me to renew the mapping.

  Any ideas?

  Many thanks,

  Mark

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  crazywickedawesome · Member · Feb 24, 2016 at 10:01 am

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  I’d suggest going over to the support page for Domain Expirations and Renewals it should be able to point you in the right direction.

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  lkieliszewskidanenet · Member · Feb 24, 2016 at 5:19 pm

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  Mark, I see that your site is mapped properly- we’re dealing with the same issue. Can I ask what the resolution was for you?

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  lkieliszewskidanenet · Member · Feb 24, 2016 at 6:02 pm

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  FWIW, we ended up determining the owner of the website by attempting to change anyone with an admin role to an editor role (the owner cannot be demoted from admin), logging in to that account and transferring ownership of the site to someone else. That someone else was then able to renew the mapping without the same error.