Cannot renew my nearly expiration domain

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  vscotton · Member · Mar 6, 2015 at 6:29 am

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  My domain is expiring in 12 days and I don’t find the button to renew it.
  When I go to My upgrades (Mes extensions in French), it says that it will expire in 12 days but no option to click to renew it.

  The blog I need help with is: (visible only to logged in users)

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  vscotton · Member · Mar 6, 2015 at 6:48 am

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  To get an overview of my pages, I made a printscreen and shared it here :
  http://imageshack.com/a/img661/4294/o6aF50.jpg
  

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  gracejiyoung · Member · Mar 6, 2015 at 7:03 am

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  Hi Vanessa,

  Please note that that domain is not in this account. It is currently in another account (the account it was originally purchased in). If you log into that account you can renew it by going to Store > My Upgrades in your WP Admin Dashboard.

  Let me know if you have any questions with this!

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  vscotton · Member · Mar 6, 2015 at 10:01 am

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  Thanks for your reply !

  I’m the admin too of this domain and the owner of the upgrade is on a world trip… Not sure she will be able to renew the upgrade ontime. Is there any solution I can do it from my account ?

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  lizthefair · Member · Mar 6, 2015 at 6:42 pm

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  I can send you a manual payment link so you can pay for the domain renewal. The other admin will still be the owner of the domain though.

  Does that work for you?

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  vscotton · Member · Mar 9, 2015 at 7:14 am

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  Yes, that would be great !

  Many thanks for your help

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  lizthefair · Member · Mar 9, 2015 at 2:59 pm

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  Look for a private e-mail from me then :)

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  lizthefair · Member · Mar 12, 2015 at 3:36 pm

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  vscotton,
  I didn’t hear back from you on my private email and I don’t want this to fall through the cracks. Do you need more info from me?