Cannot renew No Ads for outofthebigblue.com

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  akalim88 · Member · Aug 16, 2012 at 12:52 pm

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  Cannot renew No Ads for outofthebigblue.com for another year. Please advise. Ready to renew with a credit card today.
  Blog url: http://ukalum.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Aug 16, 2012 at 1:57 pm

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  Hi there, I see the attempted renewal on your account – it has the code:

  15005: Processor Decline (This transaction cannot be processed.)

  According to our payment processor, PayPal, that code means: “The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.”

  A couple of things you may want to try:

  • Contacting the issuer of your card to see if they can offer any further information
  • Using a different card
  • Using a PayPal account

  Please let me know how it goes so we can help get this sorted out.

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  akalim88 · Member · Aug 16, 2012 at 1:58 pm

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  I need the link to renew! Nowhere in My Upgrades I found it.

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  kathrynwp · Staff · Aug 16, 2012 at 2:05 pm

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  It looks like the No Ads upgrade was purchased by the user ukalum. If you’re able to log in as that user you should be able to see the renewal button. Let me know.

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  akalim88 · Member · Aug 16, 2012 at 2:07 pm

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  You’re correct. I just renewed it. Thank you.

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  kathrynwp · Staff · Aug 16, 2012 at 2:09 pm

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  Excellent! Glad it worked. :-)