Cannot renew or update payment

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  jessicagomez927 · Member · Apr 2, 2022 at 12:32 pm

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  I am trying to pay for my renewal

  WP.com: Yes
  Correct account: Unknown

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  kokkieh · Staff · Apr 2, 2022 at 12:58 pm

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  Hi there,

  What upgrade, and on which site, are you trying to renew?

  The jessicagomez927 account you used to post here was created only 20 minutes before you created this forum thread, doesn’t own any sites, and hasn’t bought any upgrades from us.

  If you have an upgrade on a WordPress.com site, that site and upgrade belongs to another username account, and you must be logged into that account to renew it.

  If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.