Cannot Renew our Subscription and "Support" is unresponsive

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  bintercultural · Member · Feb 11, 2015 at 11:12 pm

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  We are trying to complete our annual renewal and it is impossible. We seem to be going round and round but never actually completing the renewal. It feels as though there is something broken with the “store” or we are being nudged towards upgrading to a more expensive subscription. Does anyone have any suggestions?

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Feb 11, 2015 at 11:17 pm

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  Only the person who originally paid for the upgrades can renew them.

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  timethief · Member · Feb 11, 2015 at 11:21 pm

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  Hi there,
  I notice something on your blog ie. footer credit link removal which is a Term of Service violation.

  Changing the footer text is not allowed, but it’s possible to add your own text to the footer area using CSS if you have purchased the Custom Design upgrade.
  http://en.wordpress.com/tos/
  http://en.support.wordpress.com/custom-design/#frequently-asked-questions

  See here for details on purchasing the annually renewable custom design upgrade and doing the required CSS editing:
  Custom design – Frequently Asked Questions
  http://en.support.wordpress.com/custom-design/#frequently-asked-questions
  http://en.support.wordpress.com/custom-design/
  http://en.support.wordpress.com/custom-design/editing-css/
  http://en.support.wordpress.com/custom-design/custom-fonts/

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  bintercultural · Member · Feb 11, 2015 at 11:27 pm

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  Hi Raincoaster

  Thank you for your help. We have tried that and they had no success either. I’d be grateful for any other suggestions.

  Hi Timethief
  Apologies but I don’t understand – I am the accounts and not IT.

  Thanks

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  timethief · Member · Feb 11, 2015 at 11:30 pm

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  Hi again,
  Staff will deal with both issues when they get to this thread.

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  bintercultural · Member · Feb 11, 2015 at 11:32 pm

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  Thanks, I’d love some help.

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  timethief · Member · Feb 11, 2015 at 11:48 pm

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  Hi there,
  Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and associated email address. The blog’s owner can login in under the exact same username account that registered the blog and purchased the upgrade(s) and renew upgrades at > Dashboard > Store > My Upgrades.
  http://en.support.wordpress.com/my-upgrades/

  Please contact the blog’s actual owner and have them act on that. Alternatively the blog’s owner can make your username account an Admin of the blog and transfer the blog and upgrades to it http://en.support.wordpress.com/my-upgrades/#transferring-upgrades

  Also note http://en.support.wordpress.com/gift-upgrades/

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  gracejiyoung · Member · Feb 12, 2015 at 12:53 am

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  Hi Tamerlaine,

  It looks like the upgrades are in a different account. Please log into that account and go to the Store > My Upgrades page and renew the upgrades.

  As for the CSS, please go to Appearance → Customize → CSS and remove this:

  .footerleft,.footerright {
  	height: 0;
  	width: 0;
  	display: none;
  }

  As a part of our Terms of Service agreement you must keep the footer in tact.

  Thank you!