Cannot renew with Paypal

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  brianroycefaulkner · Member · Jul 25, 2017 at 8:05 pm

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  I’m getting an error message when trying to renew a domain redirection via Paypal, something to the effect that it was set up by somebody else originally and they need to do it. That is senseless. Since this is actually a paid service, it would be nice if WordPress treated it that way rather than pushing it to a public forum.

  The blog I need help with is: (visible only to logged in users)

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  nixiack · Member · Jul 25, 2017 at 8:46 pm

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  Hi @brianroycefaulkner,

  Sorry for any confusion this is causing :( To be able to use PayPal as a payment method, you need to have a backup method in place in case the credits are not enough to cover the cost of the transaction. This is possibly what it is referring to. Can you confirm that you have a backup method of payment (credit card or bank account) setup with PayPal? Information on Paypal in general is at this link:

  Payment Methods on WordPress.com

  You can change your credit card details for a purchase by selecting that purchase from the Manage Purchase page. Then choose “Edit Payment Method”.

  Let us know if this resolved the issue or if there are other items that need addressing!

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  brianroycefaulkner · Member · Jul 25, 2017 at 9:36 pm

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  Thanks. Is it easy to remove the credit card once used?

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  brianroycefaulkner · Member · Jul 26, 2017 at 4:06 am

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  Now I’ve tried using a Discover card and still getting this:

  This subscription was originally purchased by another user. Please ask the subscription owner to renew the subscription.

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  staff-frank · Staff · Jul 26, 2017 at 4:28 am

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  Hi @brianroycefaulkner,

  According to this reply from @jenlynnemc, the former owner has to transfer the site to your account.

  If you are trying to renew your plan and are not able, it does sound as though the former owner still has the site attached to his account. Here are the instructions that he and you must go through to have it transferred to yours!
  https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/

  https://en.forums.wordpress.com/topic/trying-to-renew-plan-1?replies=6

  Hope this helps.

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  jamiepalatnik · Member · Jul 26, 2017 at 4:31 am

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  Hi brianroycefaulkner,

  I tagged your original thread about this issue for staff attention so they can help sort this out for you.

  If you have other questions in the future, WordPress offers other types of personalized support besides the forums: https://en.support.wordpress.com/help-support-options/

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  justjennifer · Member · Jul 26, 2017 at 11:21 am

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  And that topic is: https://en.forums.wordpress.com/topic/unable-to-use-paypal-to-renew-domain-mapping?replies=5#post-2992515 and has a new Staff reply.

  Please refrain from opening (or answering) new threads on the same topic as it makes it more difficult to track progress.

  Closing this thread as a duplicate.