cannot request a refund

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  spiceretail · Member · Oct 13, 2020 at 4:47 pm

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  Hi, We just purchased the woocomemrce cost of goods but it is not what we thought – it doesn’t show itemised sales with net, gross and relevant vat rates in a report. Every time I try to go to the support on https://woocommerce.com/products/woocommerce-cost-of-goods/ it asks me to login to my WordPress but I am already logged in and there is no link then. I am stuck in a circle of pain. We would like a refund please

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  spiceretail · Member · Oct 13, 2020 at 4:49 pm

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  This is ridiculous- we buy an item and cannot contact the relevant support within 3 hours of same! instead sent to forums too chat about it !!!!!!

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  spiceretail · Member · Oct 13, 2020 at 4:53 pm

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  Ah- if anyone gets stuck with this here ya go-
  Requesting a Refund

  To request a refund:

  Go to WooCommerce.com > Account > Orders
  Select the order number of the product you want to refund.
  Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund.
  Note: If you do not see the ellipsis icon, it means the 30-day period has passed.
  Click the link to Request a refund. A Refund Request Form displays.
  Select a refund reason from the drop-down menu and add details about your reason for the refund request.
  Select Request Refund.
  An automated response confirming receipt is sent to the email address associated with your account. Once we’ve had a chance to review the request, we will be in touch about the refund process.

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  spiceretail · Member · Oct 13, 2020 at 4:55 pm

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  and you will need this link: https://woocommerce.com/my-account/orders/

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  staff-zinnia · Staff · Oct 13, 2020 at 6:53 pm

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  Hi there –

  Thanks for writing to us. It looks like you were able to figure out the refund process. If more help is still needed just write back here.