Cannot request for refund!
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Today I had $99 taken out of my bank account from wordpress auto renewing system. I tried to cancel my upgrade in which I did, however it never gave me the option to refund, so now I don’t know if WordPress is actually going to refund. I can’t find the button or option to refund now because it’s now back to free user.
I have checked my billing statements, on which on the day it has taken $99 out, says $0 on all the upgrade options. I am so confused about this and I need help and all I want is a refund!!
The blog I need help with is: (visible only to logged in users)
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I’ve voided the transaction in question.
Also, I’d be happy to cancel everywearwithelinna.com and your WordPress.com Premium Plan.
Before I proceed, there are a few points I need to cover.
If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.
If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.
For more information on using the domain elsewhere, please see:
http://en.support.wordpress.com/domains/domain-management/
Once you confirm how you’d like to proceed, I will get started processing your transaction :-)
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Hi!
Thanks for your prompt reply. Yes I would like to cancel my premium plan along with my $99 refund.
If I don’t want to cancel my domain am I still about to get the refund for my premium plan anyway? I may want to use it on another site.Thanks a lot.
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I’ve removed your WordPress.com Premium Plan and will send you a payment link for your custom domain ($26).
You will hear from me shortly.
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