CANNOT RESET MY PASSWORD WTF

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  kaylacasteel · Member · Sep 19, 2016 at 11:33 pm

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  FRUSTRATED. Haven’t been able to access my admin site for a week now.

  I keep going to my Profile, inserting a new password, I click on ADMIN to open it and it directs me to sign in, my new password does not work.

  Why not?

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Sep 20, 2016 at 10:20 am

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  I’m sorry to hear you’ve been having trouble and are getting frustrated!

  It looks like you are working with a self-hosted WordPress.org site instead of the WordPress.com-hosted version supported here.

  Learn more about the differences between WordPress.com and WordPress.org:
  https://en.support.wordpress.com/com-vs-org/

  It looks like your site is hosted by SiteGround. They have created a tutorial for resetting your password:
  https://www.siteground.com/tutorials/wordpress/reset-password.htm#siteground_customer

  The WordPress.org Codex also has some good directions on manually resetting your password, and I personally do this through phpMyAdmin:
  https://codex.wordpress.org/Resetting_Your_Password#Through_phpMyAdmin

  If you have any questions about this, I would either get in touch with SiteGround support or searching on the WordPress.org support forums for an answer. If you cannot find anything that works, you can ask your own question. The forums are completely separate from each other, so you will need to register an account there if you haven’t done so already.

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  kaylacasteel · Member · Sep 21, 2016 at 11:27 pm

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  Nope. That was not helpful at all.

  Half the time when I type in my username to send me a new password, it says my username is not valid. The only way I can get to my panel to change my password is by clicking on an old email link. My email doesn’t work either to reset the password.

  When I do manage to change my password, through some weird roundabout way, it doesn’t work on the login page.

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  kaylacasteel · Member · Sep 21, 2016 at 11:31 pm

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  I want to talk to someone who can reset my account. How do I get ahold of customer service?

  I haven’t been able to access my website for weeks. Tired of trying and re-trying passwords and resettting them over and over, only to be denied access or run out of “trys”. This is stupid.

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  geoffreyshilling · Member · Sep 24, 2016 at 8:04 pm

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  I’m sorry you are still having issues with this. Have you tried getting in touch with SiteGround support to see if they have any suggestions for you?

  https://www.siteground.com/support