Cannot Reset Password

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  authorlindsaygibsonlindsay39 · Member · Sep 14, 2020 at 4:18 pm

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  Hi there! I am trying to log into my website but I need to reset my password. I click ‘reset password’ and a link is emailed to me…however when I click on the link to reset it, warnings pop up instead and I am not able to reset it.

  I will provide the reset link here and you can see what I mean…

  https://lindsaymariegibson.com/wp-login.php?action=rp&key=kHq4e0OKe9MYdn707xXv&login=authorlindsaygibson%40gmail.com

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  staff-mckluskey · Staff · Sep 15, 2020 at 10:47 am

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  Hi there!

  We won’t be able to help you here as your site is hosted on Siteground, not on WordPress.com.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.