Cannot reset password due to fatal error
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Hello Community,
unfortunately, my website run into an fatal error (see screenshot below). I want to resolve it via FileZilla, but forgot my password. I cannot reset it as the fatal error message overrides the possibility to access the password recovery page.
What can I do?
Any help is highly appreciated. thank you!
The blog I need help with is: (visible only to logged in users)
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I understand you’re experiencing issues accessing your website due to a fatal error. Since this appears to be a self-hosted WordPress installation rather than a WordPress.com site, you’ll need to contact your hosting provider directly for assistance. They have the necessary access to help resolve the fatal error and can assist with password recovery for your hosting account.
The hosting provider’s technical support team will be able to guide you through the necessary steps to regain access to your site and resolve the error message you’re seeing.
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As @carmochloe mentioned, the site is not hosted here at WordPress.com, so we’re not able to offer any assistance. You’ll need to contact your current host, which appears to be dq1.de.
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