Cannot reset password or recover account for site hosted by WordPress.com

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  thewildeasthiker · Member · Jul 12, 2024 at 12:52 am

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  I cannot recover this account. I have a user name and password that will not work because when I attempt to login it says due to security reasons I need to resent my password… reset password email does not send at all, it’s not in my span folder. I have the original confirm address email link from this account which WordPress says is incorrect when I attempt to use it to recover the account. Please help, I’ve tried everything

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jul 14, 2024 at 12:54 pm

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  Hi there!

  Could you please provide us with the name or URL of the site where you’re encountering this issue? With this information, we’ll be able to offer more specific guidance and assistance.

  Thank you!

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  thewildeasthiker · Member · Jul 17, 2024 at 12:46 am

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  Yes! the URL is https://empathydata.wordpress.com I use a different profile to login to that site than that which I used to create this post

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  helper-heroponriki · Member · Jul 18, 2024 at 12:06 pm

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  Thanks for clarifying! Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

  Thank you!