Cannot reset wp-admin password

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  certaintyprincipleblog · Member · Mar 19, 2023 at 12:39 am

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  Hi,

  I am currently locked out of my wp-admin account to my blog. My password isn’t working for some reason, even though I am quite sure it is the password I last set for this account. I have tried several times to send a reset link to my email from the ‘Lost your password?’ page on wp-admin, but haven’t received anything in my email inbox – and I have checked the spam box.

  Would you please advise me as to how I can access my wp-admin again?

  Many thanks,

  Beni

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 20, 2023 at 2:38 pm

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  Hi there!

  To avoid confusion, there are three different “WordPress” at play here:

  1. The free, open-source WordPress software which powers your website.
  2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
  3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

  Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

  If you’re unable to receive a password reset link using this form, please contact your hosting service provider Keep Hosting for help.

  I hope that clarifies things!

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  certaintyprincipleblog · Member · Mar 20, 2023 at 7:22 pm

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  Got it – thank you. I am getting in touch with my hosting provider now to sort it out.

  Thank you for your help and best wishes.