Cannot restart import process

  • Unknown's avatar
    thes1lence · Member ·

    Hello,
    I was running the Tumblr Importer and clicked on ‘Clear account information’ but since then I can’t restart the importer. It keeps telling me ‘You can only have one running import at a time. Please wait for the current one to complete. If you need any further assistance please contact support.’

    Is there any way to restart or do I have to wait?

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Howdy –

    I’ve reset the Tumblr importer for your site so you can try again.

    If it seems to take long, please be patient and don’t try cancelling the process yourself – we’re experiencing a high volume of imports from Tumblr at the moment causing a backlog of pending imports in our system. The imports are being run in the order they are submitted.

    If the new import doesn’t complete within 24 hours, please let us know.

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