Cannot restore backup after the plan has expired

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  infravivansa · Member · Apr 25, 2024 at 10:11 am

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  Hi!
  We would like to restore our site from the latest backup made on 11 April 2024 after our WordPress plan has expired.

  We have followed the instructions found at: https://wordpress.com/support/restore-your-site-after-the-plan-expires/

  However, at step 3, we cannot connect to Jetpack, even after having waited 30 min for background syncing. As a result we cannot access to our latest backup and restore it.

  Could you please investigate this issue so that we can restore our site (vivansa.com) very quickly.

  Thanks in advance for your help,

  Best regards,

  Viv

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-alexhe · Staff · Apr 27, 2024 at 11:53 am

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  Hi there!

  Thank you for the details. It looks like the Jetpack connection is working as expected, and backups are accessible. I’ve started a restore, and you’ll receive an email notification once it’s completed. After the restore, your site will be set to private, but you can change it to public again in Settings > General. :)