Cannot Retrieve Password

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  mv47a37d565 · Member · Jul 13, 2020 at 7:09 pm

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  Hi. I was set up as a user for a WordPress site, but I never received an email notifying me about my account details. When I try to reset my password through the lost password section, I’m able to enter my request to reset my password, but I do not receive an email with the confirmation link. Is there a reason why this may be happening?

  Thanks!

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  staff-blorbo · Staff · Jul 13, 2020 at 10:05 pm

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  What is the URL of the site you’re trying to access?

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  mv47a37d565 · Member · Jul 14, 2020 at 12:09 pm

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  Hi. I am trying to access WordPress admin site for tieit.ai.

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  fstat · Staff · Jul 14, 2020 at 1:26 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted elsewhere. Therefore, you need to contact your hosting provider regarding your login issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org