Cannot save card to wordpress.com/woocommerce account

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  armyheritage · Member · Aug 31, 2020 at 8:02 pm

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  We cannot save our credit card to our WordPress.com account:
  https://wordpress.com/me/purchases/add-credit-card

  I keep getting the same error: “There was a problem with your credit card. Please check the information and try again.” I tried several times, all of the information I’m putting in is correct.

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  kokkieh · Staff · Sep 1, 2020 at 6:28 am

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  Hi there,

  I don’t see any failed card authorization attempts on your account.

  At which point in the process do you get that error? When you try to submit, or already when you’re trying in the card info?

  What type of card, i.e. Visa, Mastercard, AMEX, etc, are you trying to add?

  Is this for use with the WooCommerce Services plugin, for printing shipping labels?

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  armyheritage · Member · Sep 1, 2020 at 9:21 pm

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  When I fill out the form and click “Save card”

  Visa, and this is for printing shipping labels

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  staff-blorbo · Staff · Sep 1, 2020 at 9:40 pm

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  Ok, please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

  If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium or payment gatewy add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/