Cannot see email followers
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Hi under my site http://www.davinryan.com username: davinryancom, I cannot see my email followers under the people menu. I get an error when trying to load them ‘There was an error retrieving users’
The blog I need help with is: (visible only to logged in users)
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After a quick domain search I found that your domain is actually self-hosted (ipage).
WordPress comes in two flavors, a .COM side and a .ORG side for those that are self-hosting like yourself.
We here on the .COM side are only able to help sites built on this side so please head over to the .ORG support forums for further assistance.
See here for the difference:
https://en.support.wordpress.com/com-vs-org/Thanks!
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Hey I’m a little confused. I’m a .com customer, I am self hosted. i cannot login the .org support forums. Do you have any other advice?
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@davinryancom I’d actually suggest contacting the Jetpack team for this. Your blog is self hosted, meaning that you do not host on WordPress.com. However, your subscribers are from the Jetpack widget and the connection via that plugin to WordPress.com. Your site was loading slowly for me, and that may be why the connection is having trouble fetching for you. You’ll want to contact the Jetpack team for support: https://jetpack.com/contact-support/?rel=support
For other issues, absolutely you’ll want to use the wordpress.org forums. If you’ve never posted there for help in the past, you likely don’t have an account and should sign up.
Hope that’s helpful!
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Thanks for your help :). I found out the my hosting partner had me auto opted into a special cache server that’s blocks or slows down page views over 10000. The cache server is akamai. After turning it off, all is well again. Nothing to do with wordpress
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