Cannot see my dashboard or actual site pages

  • Unknown's avatar
    sgeorge2015 · Member ·

    Hi I am trying to update my site but I cannot actually get to the site pages – I am logged in. All I get is My profile, Account Settings, Manage Purchases and site stats. There is no where to go to actually edit the site itself. Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    otpidusprime · Member ·

    Hello @sgeorge2015
    You might be lost between WordPress.COM and WordPress.ORG.

    http://www.janicegeorge-allen.com/ is using WordPress.ORG, which is a different product from WordPress.COM.

    Both(WordPress.COM and WordPress.ORG) are hosted on completely different servers and use different credentials(unless you used the same credentials for WordPress.ORG too).

    You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

    Please contact your site administrator to get access to your site’s WordPress.ORG dashboard.

    If you do not have any site admin and cannot login, please post your question on the WordPress.ORG support forum: https://wordpress.org/support/, because this forum only supports the sites hosted on WordPress.COM and not elsewhere.

    We are really sorry that we cannot help even tough we want to. Hope you issue gets resolved ASAP.

    Thanks!

  • Unknown's avatar
    otpidusprime · Member ·

    If you have used Jetpack to connect your WordPress.ORG site to your WordPress.COM account, and still cannot access the site from WordPress.COM.

    Please uninstall the plugin and install it back. And then, connect to your WordPress.COM account again. And see if it resolves it.

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