Cannot see my purchased domain

  • Unknown's avatar

    I am not able to connect to my wordpress site properly as I don’t see my purchased domain trw.finabce and cannot manage my domain. My website is ready but cannot connect it to WordPress as it does not have my purchased info.

  • Unknown's avatar
    royamorady27 · Member ·

    how can I ask for the email to be sent to me to verify my email again. WordPress sent me an email at the time of registering with WordPress to verify my email and I remember I did but again because I don’t see my purchased domain and no receipt has been sent to me I suspect my email has not been verified therefore I don’t have access to my stuff in WordPress. All I get is that my domain is connected with WordPress and mapped but not other info is available on my wordpress. My website is ready but I don’t have access to my domain to connect my domain to it

  • Unknown's avatar

    Hi there!

    It appears the domain was registered on a different WordPress.com account, not the @royamorady27 account you’re logged into. Please log out of this account and log into the correct account.

    If you’re having trouble logging into the correct account, please fill out the account recovery form here. Here’s how to locate the transaction ID on your credit card statement, which you’ll need to send via the account recovery form.

    Our team will get back to you via email to help you log in.

    Regards

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