Cannot see my site

  • Unknown's avatar
    a41bdcdb57973a5 · Member ·

    I cannot see my site when I log into word press using my login. My site also appears to be down but I can’t find anywhere to access it.
    Many thanks,
    Andrew

    Self-declared URL: http://www.hospitalitytech.expert
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi there,

    Unfortunately, we cannot assist because http://www.hospitalitytech.expert is not on WordPress.com but is a self-hosted WordPress.org site hosted with Go Daddy.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

    I recommend contacting Go Daddy, as they would be better positioned to assist you with your site being down since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    If you want access to your site via your WordPress.com account, you can connect the two via the Jetpack plugin.

    Hope this helps.

  • Unknown's avatar
    maximusmccullough · Member ·

    If you’re unable to access your WordPress site even after logging in, there could be several reasons why this is happening. Here are some possible solutions to try:

    1. Check if your site is up: Use a website uptime checker like uptimerobot.com to see if your site is down or not. If the site is down, contact your web host to find out what’s causing the issue.
    2. Check if your domain name is pointing to the correct DNS servers: If you recently changed your DNS servers, make sure the changes have propagated. You can check this by doing a DNS lookup using a tool like whatsmydns.net.
    3. Check if your WordPress site has been hacked: Hackers often take down websites, so it’s important to check if your site has been hacked. Use a malware scanner like Sucuri or Wordfence to scan your site for malware.
    4. Check if you have any plugins that could be causing the issue: Sometimes plugins can cause issues with WordPress sites. Try disabling all plugins and see if that fixes the issue. If it does, enable them one by one to find the problematic plugin.
    5. Check your WordPress database: Check your WordPress database for any issues. Use a tool like phpMyAdmin to repair your database.

    If none of these solutions work, contact your web host or a WordPress expert for assistance.

  • supernovia · Staff ·

    @a41bdcdb57973a5 I’d recommend checking with your host. Your DNS seems to be out of whack.

    Then for help with WordPress going forward, you’ll want to be sure to use the forums for the free, DIY WordPress code instead.

    Here are the major differences between our service and the free code. Cheers!

  • Unknown's avatar
    a41bdcdb57973a5 · Member ·

    Thank you @staff-doublebassd , @maximusmccullough and @supernovia for your time and helpful replies. Apologies for the delay as I have been off battling Covid.

    Having understood the difference between WordPress.Org and WordPress.com I followed your advice and contacted GoDaddy. Indeed my DNS was out of whack and they were able to correct and my site is now live and accessible again.

    Once again thank you for your time and input. 🙏

  • staff-zinnia · Staff ·

    This is great news (the site bit, not about catching Covid!). Thanks for letting us know things are resolved. We hope you too, are on the mend.

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