Cannot select "autu renew" option for domain.

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  blynnadamson · Member · Sep 14, 2013 at 9:13 pm

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  I tried to change my domain renewal from manual to automatic–was prompted to update credit card info, which I did. Received “update was successful” message, but domain renewal option still shows as manual.

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Sep 15, 2013 at 9:16 pm

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  Which domain were you trying to set up with auto renewal?

  I am seeing auto renewal as being set up for the bonnieadamson.com Domain Mapping. However, I am NOT seeing it set up for the bonnieadamson.net registration.

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  blynnadamson · Member · Sep 15, 2013 at 9:45 pm

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  Hmmm. That’s the opposite of what I see in Store/My Upgrades on my dashboard:
  bonnieadamson.net (the older domain) is listed correctly as renewing automatically
  bonnieadamson.com (the new one and now the primary domain) shows as manual renew, even though I have clicked “enable auto renew” and updated credit card info several times.

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  staff-ozmodiar · Staff · Sep 16, 2013 at 6:53 pm

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  Okay, so here is what I think the issue is. The credit card for the bonnieadamson.com expires 4/14, which is prior to the renewal date of the domain (September 2014). So the system says “okay, so this won’t work”.