Cannot sign in due to WordPress giving me an email account I do not have access to
-
Hello, I created another account to use this forum.
After creating an account I did not set a password. After that I tried to log into WordPress account it gave me a business email that I do not have access to (Comcast business email). I am not able to sign in into my other account because I do not have access to that email because it was never set up.
I also went to change my email but when I received an email to confirm the change, it prompted me to sign in but as I mentioned but it prompted me to sign in, I used the new email I tried to switch my account to but it said no account was registered with that email.
WP.com: Yes
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
-
-
-
As you have a paid plan, it’s very easy to restore access to the account owning that site by using the Transcation ID at https://en.support.wordpress.com/account-recovery/
-
Hi,
Here are our account recovery options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, as you have a paid plan on your site, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:
Let us know if anything is unclear or you have any further questions.
-
I had my client go through that process already but it has been days since they responded. I believe they finally responded today. Is there anyway we can get someone on the phone?
-
Hi there,
At this time we do not offer phone support, but you can contact our account recovery team directly at this address: passwordhelp@wordpress.com
As staff-ozmodiar has mentioned, proof of your purchase is the best way to regain access to your other account. With this in mind, please take a moment to look up the transaction ID for your upgrade, and include that info in your email to us.
You can find your transaction ID by following the steps here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Even if you do not have access to the email address we sent your receipt to, the transaction ID is usually shown on your credit card statement so you can access it that way. https://wordpress.com/support/billing-history/#on-your-credit-card-statement
Thanks!
-
Hello, I had my client fill out the account recovery form. They got an initial response asking for the username and we responded. It has been several days since we gotten a response, this is getting ridiculous. We filled out the form and haven’t heard back anything yet, my client deserves a response. We are trying to get this website up ASAP but cant because no one will respond, can we please get someone on this now, we provided all the information needed to give us access to the account that my client paid for.
-
Can you give us the ticket number for that request? Once we have that information, we’ll be better able to advise.
-
-
Thanks for that! It looks like your ticket ended up in the free queue, which has longer wait times. Since the site in question has the Pro plan, I moved it to the correct queue that has a higher priority so you should be hearing from them soon.
Thanks!
-
-
-
My client mentioned that the support team requested we reach out to Comcast. We do not have access to the email, we need access to the WP account so that we can go in and create a password. This process is long and drawn out. My client purchased a plan and we sent the information they asked, can someone give us access to this account? A link were we can change the password so we can get into the account?
-
Hi there,
I can confirm that you have had your client provide more info via the email ticket you mentioned above, and our account recovery team is taking a closer look and will reply via email.
On our end, we are not able to help here in oursupport forums, as verifying account ownership requires us to exchange info that is best not shared in this public venue.
With this in mind I ask that you have your client continue to work with us via email, the last bit of info provided in that ticket seems like it will help our team sort things out soon.
Thanks for your patience!
-
Thank you. Where do I go from here? Because it asked my client to access an email that we never set up through Comcast.
-
Hi there,
Please ask your client to check the open support ticket for the reply we sent yesterday via email. That explains the next steps to get the email address updated on the account currently associated with the Comcast email.
I’m afraid I can’t repeat that information here in the forums, as it’s impossible to explain what needs to be done without mentioning private account details that shouldn’t be shared in a public channel like this.
-
-
Is there anyway you can send something to where we can change the email on the account so that we can receive a link to update the password?
-
Can you please continue this conversation via email? Account recovery requires details that cannot be shared in a public forum.
Our support forum is great in many ways. It allows others to use google solve problems that others have already been asked. But it is limited when discussing topics that require privacy.
- The topic ‘Cannot sign in due to WordPress giving me an email account I do not have access to’ is closed to new replies.
WordPress.com Forums 