Cannot source invoice/receipt for recent payment

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  fordfairsr · Member · Mar 13, 2019 at 9:06 am

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  We have recently payed our annual fee for our plan, but there is no billing history on our account, so we cannot find an invoice or receipt for the payment.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Mar 13, 2019 at 5:58 pm

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  Hi @fordfairsr, could you log out and log in as your other account? The upgrades are owned by another user on your site. They’ll have access to the billing history and what not. I’ll also resend the most recent receipt to the address on file with that account. You can use that email address to log in.

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  fordfairsr · Member · Mar 19, 2019 at 12:05 pm

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  Can you please tell me what email address is linked to the other account?

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  staff-zinnia · Staff · Mar 19, 2019 at 2:18 pm

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  fordfairsr –

  Good morning. We are not able to share such information as it would be a violation of our user’s security.

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  fordfairsr · Member · Mar 19, 2019 at 2:58 pm

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  Can you please send the most recent invoice to a different email address? We believe the other account is linked to colleague that is no longer in the business, so we have no access to the site now.

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  supernovia · Staff · Mar 19, 2019 at 7:42 pm

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  @fordfairsr, we’d need you to recover access to the account and then update its email address. We’ll reach out via email with more information so you can send the details we need.

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  fordfairsr · Member · Mar 20, 2019 at 11:29 am

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  The transaction id is -(redacted). Is that all the information you require?

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  staff-doublebassd · Staff · Mar 20, 2019 at 7:36 pm

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  Hi there,

  Because this is a public site, we redacted that transaction ID. However, please reply to the email we sent with that information, and we’ll be able to further assist you.

  Thanks!