Cannot tell if our contact page is working

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  alanlakeavefarmcom · Member · Jan 14, 2022 at 4:34 pm

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  I send messages on our website to see if they appear in our comments, and they do not. How do I correct this?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  justjennifer · Member · Jan 14, 2022 at 5:14 pm

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  Hi there, since you haven’t provided the address of the site you need help with, I can only give you general information for sites hosted here on WordPress.com.

  Information submitted through the integrated Jetpack contact form goes to the Feedback tab in your site’s Dashboard, not to comments. https://wordpress.com/support/wordpress-editor/blocks/form-block/#see-all-messages

  If you are using the open source WordPress software on your site with a different contact form plugin, you’ll want to consult the plugin author directly.

  To better understand the differences between WordPress.com, where we are, and the open source WordPress software, this is a good read https://jetpack.com/2018/04/12/why-wordpress-account-jetpack/

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  alanlakeavefarmcom · Member · Jan 14, 2022 at 7:10 pm

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  Thank you justjennifer for your reply. Our site is sleepycatfarm.com. I am not familiar with some of the terms but can only tell you that I am not listed as an administrator on our site. I can view the dashboard and there is nothing in feedback.

  I used to be able to , and can still see older comments, some very recent, and have replied to them and see those.However, when I send comments from my personal email, they don’t appear on my dashboard, only the administrator.

  So I have no way of knowing if someone has a question, (unless the administrator notifies me). (email visible only to moderators and staff)

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  staff-blorbo · Staff · Jan 14, 2022 at 8:22 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/