cannot understand the help response

  • Unknown's avatar
    lovenanablogc37a1a63aa · Member ·

    I got this response from your help desk. Two days ago I created ONE account: LoveNana.blog. This is a name that YOUR COMPANY OFFERED when I was purchasing a Personal account plan with a FREE DOMAIN NAME. Somehow, it seems that 2 domain names were created (it is hard to say because of the atrocious spelling of this rep, but it says that one was created 9 years ago!!! I never did that.) All I want it the domain name LoveNana.blog, offered free for one year, and my Personal subscription. This has been days of run around. Forgive me, but I do not even understand what this person is talking about! I tried to do what I thought this person was saying but …..nothing. Please help!

    staartmees wrote:

    You have creatief two different accounts: lovenanablogc37a1a63aa (2 says old) and loveanablog (9 years old). I sould say your site is connected to loveanablog.
    Just log out from current lovenanablogc37a1a63aa and log in again as loveanablog to have access to your site.

    Post Link: https://wordpress.com/forums/topic/not-what-i-paid-for/#post-3567697

  • Unknown's avatar
    shubhamgmath · Member ·

    Hi lovenanablogc37a1a63aa

    Please refer to the link you have mentioned in your query. https://wordpress.com/forums/topic/not-what-i-paid-for/#post-3567697

    Staff had replied to that thread just half an hour after you created this thread. So please follow up there.

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