Cannot unsubscribe from a site

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  thecityneverbleeps · Member · Oct 28, 2023 at 9:06 pm

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  Last month, I started receiving emails from NJTODAY.NET, a WordPress site. To the best of my recollection I never asked to be sent these emails, but regardless, I do not want to receive them now or ever again. When I try to click the unsubscribe link in the emails, I am taken to the “Manage subscribed sites” link for my WordPress account, which says, “You are not subscribed to any sites.” Logging out makes no difference.

  Is there anything I can do to unsubscribe from these emails? They’re driving me crazy!

  (I saw a previous topic that appeared related, but it didn’t provide actionable advice: https://wordpress.com/forums/topic/unable-to-unsubscribe-from-a-wp-blog/ )

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  justjennifer · Member · Oct 29, 2023 at 5:58 am

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  Hi, thanks for linking to that other forum topic.

  What is your email address where the new post notifications are being delivered? Please note it in your reply here. Only staff will be able to see it. Thanks.

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  thecityneverbleeps · Member · Oct 29, 2023 at 2:28 pm

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  Thanks, justjennifer.

  (email visible only to moderators and staff)

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  justjennifer · Member · Oct 29, 2023 at 3:11 pm

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  Great, thanks. I’ve flagged your thread for Staff attention. Thanks for your patience as things move a bit slower on the weekends.

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  staff-totoro · Staff · Oct 31, 2023 at 12:04 am

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  Hi @thecityneverbleeps

  Thanks for reporting this issue (and @justjennifer thanks for the ping!) I have a question about this:

  When I try to click the unsubscribe link in the emails, I am taken to the “Manage subscribed sites” link for my WordPress account, which says, “You are not subscribed to any sites.” Logging out makes no difference.

  What is the URL of the page you were taken to when you clicked that? We’d like to take a closer look and check that we can see the same so we can look into why you are getting that.

  Thanks for the additional info!

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  thecityneverbleeps · Member · Oct 31, 2023 at 2:09 am

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  Here is the “manage” link from the most recent email:

  https://public-api.wordpress.com/bar/?stat=groovemails-events&bin=wpcom_email_click&redirect_to=https%3A%2F%2Fwordpress.com%2Ffollowing%2Fmanage%2F%3Fs%3Dnjtoday.news&sr=1&signature=58f9281e9042685abd9d32a0102e8c06&user=79729500&_e=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&_z=z

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  dragstor · Member · Oct 31, 2023 at 12:13 pm

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  Hi there! 👋🏼

  Here is the “manage” link from the most recent email:

  […]

  We addressed the issue — thank you for bringing this up! 🙌🏻

  ⭐️ Can you please try unsubscribing now?

  https://wordpress.com/read/subscriptions

  Here’s a screenshot of how to unsubscribe:

  
  (if you can’t see the screenshot, click here)

  I hope this helps! 😊

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  thecityneverbleeps · Member · Oct 31, 2023 at 1:09 pm

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  Thank you!