Cannot update anything on my site or add plugins

  • Unknown's avatar
    nmacdonalddreamsindeedorg · Member ·

    Hi! I am trying to update some things on my non-profit site and I get a fatal error which puts my site into maintenance mode whenever I try. The error is:

    Fatal error: Uncaught Error: Call to undefined function set_time_limit() in /home/clients/cd74deeafce97a83c8db9638f062bf41/web/wp-admin/includes/class-wp-upgrader.php:473 Stack trace: #0 /home/clients/cd74deeafce97a83c8db9638f062bf41/web/wp-admin/includes/class-wp-upgrader.php(799): WP_Upgrader->install_package(Array) #1 /home/clients/cd74deeafce97a83c8db9638f062bf41/web/wp-admin/includes/class-plugin-upgrader.php(137): WP_Upgrader->run(Array) #2 /home/clients/cd74deeafce97a83c8db9638f062bf41/web/wp-admin/update.php(176): Plugin_Upgrader->install(‘/home/clients/c…’, Array) #3 {main} thrown in /home/clients/cd74deeafce97a83c8db9638f062bf41/web/wp-admin/includes/class-wp-upgrader.php on line 473.

    I was wondering what the best way to fix this would be without breaking everything? I am somewhat new to this :(

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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