Cannot update credit card for payments.
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The credit card I have expired. Payments are for shipping labels on my WooCommerce website. Each time I try to enter a card, error says there is something wrong, check the card details. I’ve tried numerous cards.
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Hi there!
You should be able to open a ticket directly at:
https://woocommerce.com/my-account/create-a-ticket/
On these forums we can only help with WordPress.com hosted websites. If you want to know the difference between WordPress.com and WordPress.org, you can find more information in this document:
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The payments for the shipping labels are done through WordPress. The two link together. In order to buy the shipping label, I’m prompted to WP.
A ticket with WooComm would not help.
When I initially set up the payments I had to delete the jetpack then re-log in. This is a WP problem just like it was when I initially entered payment type.
The credit card I’m trying to enter is in the billing section of WP. WP is faulty and will not let me enter a credit card for billing.
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The payment is processed through us, but WooCommerce handles the billing account control, so you will need to contact them about this: https://woocommerce.com/contact-us/
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