Cannot Update DNS Records for Domain Transfer

  • Unknown's avatar
    fawn1b3566c383a · Member ·

    Getting this error message

    ‘You can’t get there from here (site_id mismatch error).

    This happens when an external blog (a self-hosted blog using the Jetpack plugin) is pointed to WordPress.com by DNS.

    If you are trying to migrate away from WordPress.com, please update your DNS to point the domain to your own server.

    Otherwise please contact WordPress.com support and explain what you were trying to do, what steps you took, what you expected to happen, and what actually happened.’

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    dragstor · Member ·

    Hi there! 👋🏼

    Getting this error message

    […]

    Thank you for the details!

    I checked your account and noticed you canceled your Pro subscription and transferred your domain to GoDaddy about five days ago.

    On the other hand, if you’re trying to transfer any domain to WordPress.com purchased elsewhere, you can do it like this:

    WP
    Domains » Transfer a Domain to WordPress.com
    in WordPress.com Support
    10 min read
    Have you already purchased a domain name with another provider (also known as a registrar), such as GoDaddy or 1&1? If you want to use this domain with your WordPress.com site, you can transfer the domain and manage both your site and domain registration within your WordPress.com account. You can even have your domain registered through WordPress.com and host it elsewhere! Before You Get Star

    You need to follow a few important points, so pay attention to the instructions in the guide.

    Remember that the domain is eligible for a transfer if it’s outside the transfer lock (lasts 60 days) and unlocked for transferring.

    What specifically are you trying to achieve?

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