Cannot update domain name

• 

  gvilliers · Member · Feb 18, 2016 at 1:21 pm

  • Copy link
  • Add topic to favorites

  I am trying to renew my domain name but keep being redirected to the purchases page with no option to renew, only upgrade

• 

  staff-ozmodiar · Staff · Feb 19, 2016 at 3:52 am

  • Copy link

  What is the domain you are trying to renew?

• 

  gvilliers · Member · Feb 19, 2016 at 4:27 am

  • Copy link

  I’m trying to upgrade
  waggahog.org
  Thanks

• 

  gvilliers · Member · Feb 19, 2016 at 4:28 am

  • Copy link

  that should be renew

• 

  staff-ozmodiar · Staff · Feb 19, 2016 at 4:43 pm

  • Copy link

  The issue is that the WordPress.com user account that you are posting from is not the owner or admin of the waggahog.org domain registration.

  So you must have ended up with a second WordPress.com account at some point. You will need to log into the other account in order to renew the domain.

• 

  gvilliers · Member · Mar 14, 2016 at 10:42 am

  • Copy link

  I am the admin of Waggahog.org, however not the user that set up the the domain name. He has long since left the club. I successfully renewed the domain name last year on Jan 27, 2015.
  Receipt ID
  11967185
  Paypal Ref
  6H553766TA6929829
  Payment Method
  Credit Card
  Please help as I only have 6 days to renew the domain name

• 

  gvilliers · Member · Mar 14, 2016 at 10:46 am

  • Copy link

  When I try to renew using PayPal i receive the error
  “This blog is not subscribed to some of these products. Did you mean to purchase them?”

• 

  staff-ozmodiar · Staff · Mar 15, 2016 at 8:53 pm

  • Copy link

  You will need to gain access to the user account that purchased the domain in order to renew it.