Cannot update website

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  osd30308 · Member · Oct 30, 2014 at 3:44 pm

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  I can no longer update my website. I need assistance ASAP

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Oct 30, 2014 at 3:54 pm

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  What specifically is the problem? Where does it arise? Are you using the New Editor or the Classic Editor? What browser and version are you using?

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  osd30308 · Member · Oct 30, 2014 at 5:46 pm

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  The button we used to use to click to update our website is no longer featured on the “my sites” page.

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  timethief · Member · Oct 30, 2014 at 5:48 pm

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  Do you find it here?
  http://laceyoutten.wordpress.com/wp-admin/index.php?page=my-blogs

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  Your last resort is the account recovery process http://en.support.wordpress.com/account-recovery/ Complete as much information as you can. If you do not have access to or don’t know the email address linked to the account that owns the blog, please check the box on the recovery form next to “I don’t know my registered email or username.” Then, fill out the rest of the form with the URL of the blog and your contact email address, and submit the form to the Account Recovery Staff, so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  osd30308 · Member · Oct 30, 2014 at 8:36 pm

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  I did not find it in the first link. And yes, we are logged in as Admin. In the third link, the blog was still missing. When I go to “my blogs,” the blog is still missing and it is not either in the hidden or visible files.