Cannot upgrade to Premium

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  richardbellspics · Member · Feb 20, 2017 at 6:34 pm

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  I have registered an account with WordPress and trying to upgrade to Premium. When I enter my credit card details and submit, I get a message ‘Incoherent response from auth_void.’

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Feb 20, 2017 at 7:13 pm

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  Howdy –

  Thanks for getting in touch. There was a temporary glitch in the payment system that has now been resolved.

  Please clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Then proceed with the purchase again. If you run in to further trouble please post back here and let me know. Thanks!

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  richardbellspics · Member · Feb 20, 2017 at 8:36 pm

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  Thanks Liz. Have tried again and successfully upgraded. Many thanks. Richard

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  staff-zinnia · Staff · Feb 21, 2017 at 3:45 pm

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  Hi Richard – Fantastic news :) Take care!